Your privacy is very important to us and we want you to use our website with confidence.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
In an effort to better understand our audience and improve our customer experience we also collect non-identifying information from visitors to our website. Like most web-based businesses we use analytical technologies and ‘cookie’ data to measure web traffic and usage activity on our website. The type of information that we automatically collect includes your IP address, type of device, browser and operating information, time stamps and click stream data. You can disable cookies on your browser but this may affect your ability to use our website.
With your permission, we may send you emails about our store, new products and other updates.
Rough Silk Design DOES NOT sell or rent any personal contact information to marketeers.
We share your information with service providers that help us to run our business, carry out our services and deliver our products; for instance, our store host, postal providers, payment processors, and e-mail auto-responder services.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If you would like to withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, you can do so by contacting us at email@example.com
If you would simply like to stop receiving email marketing, newsletters and promotions you can unsubscribe by clicking the ‘Unsubscribe’ link at the bottom of the e-mails.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service https://www.shopify.com/legal/terms or Privacy Statement https://www.shopify.com/legal/privacy
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
1. _session_id, unique token, sessional,
Allows Shopify to store information about your session (referrer, landing page, etc).
2. _shopify_visit, no data held, Persistent for 30 minutes from the last visit,
Used by our website provider’s internal stats tracker to record the number of visits
3. _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day,
Counts the number of visits to a store by a single customer.
4. _cart, unique token, persistent for 2 weeks,
Stores information about the contents of your cart.
5. _secure_session_id, unique token, sessional_storefront_digest, unique token, indefinite
If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
We do not knowingly collect personally identifiable information from children under the age of 13, nor do we knowingly distribute such information. If we become aware that we have inadvertently received personally identifiable information from someone under the age of 13, we will delete such information from our records.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at firstname.lastname@example.org or write to us at:-
ROUGH SILK design
P.O. Box 10, Thornleigh, New South Wales 2120 AUSTRALIA