We want you to start enjoying your RSd homewares as soon as possible; so we aim to process your order within 3 business days of receiving it.
SHIPPING WITHIN AUSTRALIA
We use Sendle to ship our parcels to our Australian customers.
- Our Standard Shipping rate for parcels up to the weight of 5kg is just $10.00
- Our Heavy Goods rate for parcels between 5kg and 20kg is $20.00
- We offer free shipping on orders over $75.00
All parcels can be tracked. This is why we ask for your email address on the Checkout page.
Sendle forward status updates via email to both the sender and the receiver so we can both stay on top of your delivery.
We are based in Sydney so all parcels are despatched from here. Although we aim to have most orders delivered within a week please allow 7-10 business days, from date of purchase, for NSW, ACT, VIC, QLD, SA and TAS deliveries; and 10 -14 business days, from date of purchase, for WA and NT deliveries.
Also, our photographic wall prints are made to order to save precious paper so please allow at least 15 business days from date of order.
DAMAGE DURING TRANSIT
Rough Silk Design is not responsible for any items that are damaged, lost or stolen during transit with Sendle.
SIGNATURE ON DELIVERY
By default we will request a ‘Signature on Delivery’ to ensure the parcel is received. If there is no one at the address to receive the parcel a card will be left and the parcel will be returned to the Sendle depot where it will stay for up to 5 days awaiting instructions for redelivery from you the customer.
If you would like to give us ‘Authority to Leave’ your parcel at your front door or Reception please leave a note for us on the Cart Page in the ‘Instructions for Seller’ box.
If you haven’t received your parcel after 15 business days please contact us at email@example.com
DOMESTIC RETURN SHIPPING
We offer Free Returns on all purchases within Australia using Australia Post's Parcel Post service. Please refer to our Returns page for more information about our Returns Policy.
We currently ship to New Zealand and the United Kingdom through our online store, using Australia Post’s ‘Economy Air’ and ‘Standard’ international postal services.As the name suggests ‘Economy Air’ is the cheapest service, but it cannot be tracked. If you would like your parcel to be trackable please select ‘Standard Tracked’ on the Checkout page.
Allow 10-12 business days after submitting your order; 15-20 if ordering wall prints.
Rough Silk Design is not responsible for any items that are damaged, lost or stolen during transit with Australia Post.
If you are an International Customer outside of NZ or UK but you are still desperate to get your hands on some of our merchandise please send us a message at firstname.lastname@example.org and we will organise a personalised shipping quote.
IMPORT TAX & DUTIES
Import tax and duty rates vary considerably across the world. The level of the ‘low value’ threshold also varies.
International customers purchasing goods from Australia may have to pay customs charges to receive their goods.
Rough Silk Design cannot be responsible for the payment of import tax and duty into foreign countries. As the recipient of the package it is your responsibility to pay these fees. Your package will not be released from customs until you pay the fees if they are applicable. We recommend that you contact your local Customs Authority so you are aware of any applicable fees before you make an order.
The advertised product prices on this website are GST free. We do not add Australian Goods and Services Tax to international orders.
INTERNATIONAL RETURN SHIPPING
International return delivery charges are the responsibility of the customer when returning 'Unwanted' or 'Change of Mind' items. However, if we sent you the wrong item or if the item is damaged or defective please contact us at email@example.com.
Please refer to our Returns page for more information about our Returns Policy.
If you have any further questions about our Shipping Policy please contact us at firstname.lastname@example.org